Refund policy

All sales are final. Returns, exchanges, and refunds are not accepted.

We take great care to ensure every item reaches you in perfect condition. In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance.

1. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, you must notify us within 48 hours of delivery. Requests raised after this window cannot be processed.

To help us assist you quickly, please include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged or incorrect item and its packaging

2. Conditions for Assistance

For a damage or error claim to be reviewed, the item must be:

  • Unused, unworn, and in original condition
  • Returned with all original packaging and tags intact
  • Reported within the 48-hour window stated above

3. Non-Returnable

Because all sales are final, the following are not eligible for return, exchange, or refund under any circumstances:

  • Sale or discounted items
  • Customized or personalized items
  • Used, worn, washed, altered, or mishandled items
  • Any item where the issue was reported after 48 hours of delivery

4. How to Contact Us

To report a damaged or incorrect item, reach out through any of the channels below within 48 hours of delivery:

Our team will review your request and guide you through the next steps.